FAQ

Frequently Asked Questions (FAQ)

Your Questions, Answered

Below you will find answers to some of the most frequently asked questions. If you don't find the information you're looking for, please feel free to contact us directly!

1. What products does Spice & Spoon offer?
We offer a variety of kitchen products, baking supplies, and home goods to help you create delicious meals and bake with ease. From cookware to baking accessories, we have it all!
2. How do I place an order?
Simply browse our products, select the items you wish to purchase, add them to your cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.
3. Do you offer international shipping?
Yes! We ship to most countries around the world. Shipping costs and delivery times will vary depending on your location.
4. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the carrier's website.
5. Can I change my order after it has been placed?
Unfortunately, we are unable to modify orders once they have been placed. However, if you need to cancel or change something, please contact us as soon as possible, and we will do our best to assist you.
6. What payment methods do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, as well as PayPal and Apple Pay.
7. Do you offer gift cards?
Yes! We offer digital gift cards that can be used to purchase any products in our store. You can find them on our website.
8. How can I contact customer support?
You can contact us by email at contact@spicexs.com or by phone at +1 804-579-1711. We're happy to assist you!
9. What is your return policy?
We accept returns within 30 days of purchase for most products. Items must be unused and in their original packaging. Please contact us to start a return.
10. Are your products eco-friendly?
Yes, we offer a variety of eco-friendly products, including sustainable cookware and baking supplies. We are committed to reducing our environmental impact wherever possible.
11. Can I cancel my order after it's been placed?
Orders can only be canceled within 24 hours of placement. Please contact us immediately if you need to cancel an order.
12. Do you offer wholesale pricing?
We do offer wholesale pricing on some products. Please reach out to us for more details about bulk purchases and pricing.
13. How do I use a discount code?
To use a discount code, simply enter it at checkout in the "Discount Code" field and the discount will be applied to your total.
14. Are your products safe for use in the oven?
Yes, many of our products are oven-safe. Be sure to check the product details for temperature limits and safety instructions.
15. How can I track the status of my return?
Once your return is processed, we will send you an email with the details. You can also check the status of your return by contacting our customer service team.
16. Do you offer free shipping?
Yes! We offer free shipping on orders over a certain amount within the continental US. Please check our shipping policy for more details.
17. What if an item is out of stock?
If an item is out of stock, you can sign up for notifications to be alerted when it becomes available again. Alternatively, we may suggest similar products for you to consider.
18. Can I use my gift card online?
Yes, you can use your gift card for online purchases. Simply enter the gift card code at checkout.
19. How do I find the best deals?
Sign up for our newsletter to get the latest information on promotions, discounts, and new product releases!
20. Do you offer any loyalty programs?
Yes! We offer a loyalty program that rewards you with points for every purchase. You can redeem points for discounts on future orders.